IVR and ACD
Interactive Voice Response and Automatic Call Distribution |
The professional voice talent used to record the prompts spoken by a
company's Automatic Call Distributor (ACD) or Interactive Voice Response (IVR) to the caller
is crucial because it immediately sets the tone for the caller's experience
with the company.
When you replace a live person with pre-recorded
options, ACD and IVR systems must offer the most pleasant
experience for the caller...and all that begins with a friendly,
professional voice to introduce the company and guide them through their
choices.
At Max Communications, we are that voice! Our professional
talent records ACD, IVR, and Voice Mail for Fortune 500
companies and other
industry leaders as well as small to medium-sized companies looking to present a highly professional image.
We look forward
to working with you to give your ACD and IVR systems the
professionalism needed to satisfy your callers.
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IVR: Make Your
Best Impression |
Research shows that people attribute “personalities” to IVR technology and make judgments about the organization they are calling based on the professionalism, usefulness, helpfulness, offensiveness, etc. of that "personality." Max Communications' voice talent have the expertise and flexibility to present your IVR application in a clear, pleasant, professional manner which increases the callers' willingness to receive automated information.
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